Shipping policy

Shipping Policy

Effective Date: 12/12/2024

Thank you for shopping with Qualité Los Angeles! Below is our shipping policy to ensure a smooth shopping experience.

1. Processing Times

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • If there are delays due to high order volume or other unforeseen circumstances, we will notify you via email.

2. Shipping Rates and Delivery Times

We currently offer the following shipping options:

  • Standard Shipping (3-7 business days): $[Insert Rate]
  • Expedited Shipping (1-3 business days): $[Insert Rate]
  • Free Shipping: On orders over $[Insert Amount].

Delivery times are estimates and may vary due to carrier delays.

3. International Shipping

We offer international shipping to select countries. Shipping costs and delivery times will be calculated at checkout based on your location.

  • Customs and Import Duties: International orders may be subject to additional customs fees or import duties upon arrival. These fees are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment.

5. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. Qualité Los Angeles is not responsible for delays or lost shipments due to incorrect addresses provided by the customer.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at support@shopqualite.com within 7 days of the delivery date. Include your order number and photos (if applicable). We will work with the carrier to resolve the issue promptly.

7. In-Store Pickup

We offer an in-store pickup option for local customers at:
Qualité Los Angeles
2309 W Olive Ave, Suite A
Burbank, CA 91506

Requirements for Pickup:

  • A valid government-issued photo ID matching the name on the order is required for pickup.
  • You will receive an email notification when your order is ready for pickup. Please do not arrive at the store until you have received this confirmation.

Orders must be picked up within 7 days of notification. If you are unable to pick up your order within this timeframe, please contact us to make alternative arrangements.

Contact Us

For questions or concerns regarding shipping, please contact us at:
Email: support@shopqualite.com